when vip Terms & Conditions

By accessing the when vip website, registering an account, making a deposit, placing a bet, or participating in any game or promotion, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

when vip reserves the right to amend, update, or replace any part of these Terms & Conditions at any time and without prior individual notice. When changes are made, the revised Terms will be published on this page with an updated effective date. It is your responsibility to review these Terms regularly. Your continued use of the platform following any revision constitutes your acceptance of the updated Terms.

These Terms are written in English. In the event of any discrepancy between an English-language version and any translated version of this document (if made available), the English version shall prevail in all cases.

Scope of Agreement

These Terms apply to all use of the when vip platform, including but not limited to: browsing the website, creating or managing an account, depositing or withdrawing funds, placing sports bets (including cricket, football, and kabaddi markets), playing casino games, participating in slot tournaments, accessing fishing games, and communicating with customer support.

Specific game categories — including Cricket Betting, Slot Games, Live Casino, and Fishing Games — may have supplementary rules published within those sections of the platform. Those supplementary rules form part of these Terms and, in the event of a direct conflict, the more specific supplementary rule shall take precedence for the relevant product category.

To be eligible to register and maintain an account on when vip, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

• You are at least 18 years of age.
• You are accessing the platform voluntarily for personal entertainment purposes.
• You are not currently subject to a self-exclusion arrangement on when vip or any affiliated platform.
• You are not acting on behalf of any third party, business, or financial institution.
• You have not previously had an account closed by when vip for breach of these Terms.
• You are using your own funds — funds that are not derived from criminal activity, fraud, or any prohibited source.

Age Verification

when vip reserves the right to request documentary proof of age from any player at any time. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate. Where age verification is requested, your account may be restricted — including suspension of withdrawal rights — until satisfactory documentation is provided. If it is established that a player is under 18 years of age, the account will be permanently closed, any remaining balance will be forfeited, and all prior transactions will be reviewed in accordance with applicable regulations.

Players from jurisdictions where online gambling is explicitly prohibited by local law access when vip at their own risk and sole responsibility. when vip makes no representation that access to the platform is legal in every jurisdiction.

To access the full range of when vip products and services, you must create a registered account. Registration is free of charge. During registration, you will be required to provide accurate and complete information including your full legal name, date of birth, email address, phone number, and preferred payment method.

Accuracy of Information: You warrant that all information provided at registration and at any subsequent point is true, accurate, current, and complete. when vip is not liable for any loss arising from inaccurate information provided by the player. You must notify when vip promptly if any of your registration details change.

One Account Policy

Each individual player is permitted to hold exactly one account on when vip. The creation of duplicate or multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. when vip employs automated detection systems to identify duplicate accounts. Where duplicate accounts are detected, all associated accounts will be suspended, any pending withdrawals will be cancelled, and bonus balances will be forfeited. when vip may, at its sole discretion, permanently ban the player from future registration.

Account Security

You are solely responsible for maintaining the confidentiality of your when vip login credentials, including your username and password. You must not share your login details with any other person, allow any other person to access your account, or use another player's account. All activities that occur under your account are your responsibility, whether or not you authorised them.

If you suspect that your account has been compromised, accessed without your authorisation, or that your credentials have been stolen, you must notify when vip immediately via live chat or email. when vip will take reasonable steps to secure your account pending investigation, but is not liable for losses arising from unauthorised access that occurred as a result of the player's failure to maintain adequate credential security.

Deposits

The minimum deposit amount on when vip is ৳200. There is no maximum deposit limit by default, however when vip may apply transaction limits at its discretion or as required for security and fraud prevention purposes. Deposits made via bKash, Nagad, and Rocket are typically credited to your account within minutes of confirmation. Bank transfer deposits may take longer depending on the sending institution.

All funds deposited must originate from a payment method registered in your own name. when vip does not accept deposits from third-party payment sources. If a deposit is received from a method that cannot be verified as belonging to the account holder, when vip reserves the right to withhold the deposit pending verification or return it to the source.

Withdrawals

To be eligible to make a withdrawal, your account must be fully verified (KYC complete), your registered payment method must be confirmed, and your account must be in good standing with no open disputes or pending reviews. Withdrawals will be processed to the same payment method used for the most recent qualifying deposit wherever possible.

The minimum withdrawal amount is ৳500. Withdrawals via bKash, Nagad, and Rocket are typically processed within 2–24 hours of approval. Bank transfer withdrawals may take up to 3 business days. when vip does not charge internal processing fees on standard withdrawals, however your payment provider may apply their own transaction fees.

Bonus Funds and Wagering Requirements

Bonus funds credited to your account are subject to wagering requirements before they may be withdrawn. The specific wagering requirement for each bonus is stated in the relevant promotional Terms at the time the bonus is offered. Real-money funds and bonus funds are tracked separately in your account. Real-money deposits and winnings generated from real-money stakes are not subject to bonus wagering requirements and may be withdrawn at any time (subject to verification).

Declined Transactions

when vip reserves the right to decline, delay, or reverse any deposit or withdrawal transaction where: there is reasonable suspicion of fraud or money laundering; the transaction violates these Terms; the player's account is under review; or the transaction cannot be verified against the player's registered payment method. In such cases, when vip will contact the player via their registered contact details to explain the next steps.

when vip periodically offers welcome bonuses, reload bonuses, cashback offers, free spin promotions, and seasonal promotions tied to events such as Eid, Pohela Boishakh, the BPL season, and the ICC T20 World Cup. All promotions are subject to availability and may be withdrawn or modified at any time without prior notice.

Eligibility: Promotional offers are available to eligible players who meet the stated qualification criteria for each specific promotion. Unless explicitly stated otherwise, each promotion is available to a player once only. when vip reserves the right to exclude any player from a promotion at its sole discretion, including where there is evidence of bonus abuse or manipulation.

Wagering Requirements

Bonus funds are subject to a wagering requirement, which specifies the number of times the bonus amount (or bonus plus deposit amount, where stated) must be wagered before a withdrawal can be made. For example, a wagering requirement of 30x on a ৳1,000 bonus means you must place a total of ৳30,000 in qualifying bets before the bonus-derived winnings become withdrawable. Wagering contribution rates vary by game type — slots typically contribute 100%, while live casino games may contribute at a lower rate as specified in the promotion details.

Bonus Abuse

The use of bonus funds in a manner designed to exploit promotions, circumvent wagering requirements, or generate artificial turnover — including but not limited to low-margin bet hedging, arbitrage betting across markets, and collusion between accounts — constitutes bonus abuse and is strictly prohibited. when vip's risk and compliance team monitors for such activity. Where bonus abuse is detected, when vip reserves the right to void all bonus funds and any winnings derived therefrom, and to close the associated account without notice.

Promotional Changes

when vip reserves the right to alter, cancel, or replace any promotion at any time. If a promotion is cancelled after players have already qualified, when vip will use reasonable efforts to honour any commitments made prior to the cancellation. Players who believe a promotional commitment has not been honoured should contact support via live chat within 72 hours of the relevant event.

All bets placed on when vip are subject to the specific rules of the relevant product — sports betting, live casino, slots, or fishing games. In all cases, a bet is only valid once it has been confirmed by the when vip system and a unique bet reference number has been issued. Verbal, written, or telephone confirmations by support staff do not constitute valid bet acceptance.

Sports Betting (Including Cricket)

Cricket betting markets on when vip cover the BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ICC Cricket World Cup, bilateral Test and ODI series featuring the Bangladesh Tigers, and other international fixtures. Markets include match winner, top runscorer, top wicket-taker, total runs in an innings, number of sixes, method of dismissal, and live in-play markets updated ball by ball during active matches.

Bets placed on cricket or other sports markets are settled according to official results declared by the relevant governing body (e.g., the Bangladesh Cricket Board (BCB), the Board of Control for Cricket in India (BCCI), or the ICC). In the event of a match being abandoned, postponed, or declared void, bets will be settled in accordance with the specific market rules published in the Sports Betting section of the platform. For most markets, void or abandoned matches result in bets being refunded at odds of 1.0.

Live Casino

Live casino games — including baccarat, blackjack, roulette, Dragon Tiger, Andar Bahar, and Teen Patti — are hosted by third-party studios including Evolution Gaming, Pragmatic Play Live, and Ezugi. The rules of each live game are governed by the studio's published rules, which are accessible within each game's interface. when vip is not responsible for interruptions to live game streams caused by the studio, network connectivity issues, or force majeure events; however, bets placed during any such interruption will be reviewed and settled fairly in accordance with the available game data at the time of the interruption.

Slot Games

Slot games are provided by third-party studios including Pragmatic Play, NetEnt, Play'n GO, Microgaming, and others. Each game's rules, paytable, and RTP (Return to Player) percentage are accessible within the game interface. when vip does not alter game mechanics or RTP values from those certified by the original provider. In the event of a game malfunction — defined as any software error that affects the calculation or display of a game outcome — all bets affected by the malfunction will be voided and stakes returned.

Fishing Games

Fishing Expert and Bombing Fishing are arcade-style multiplayer games available exclusively on when vip. Players fire cannons to target fish carrying cash multipliers. Prizes are determined by the fish caught and the active multiplier at the time of the catch. All fishing game outcomes are governed by certified RNG systems. when vip is not responsible for client-side display issues that may misrepresent a prize; the server-side game log is the authoritative record of all fishing game outcomes.

The following conduct is strictly prohibited on when vip. This list is illustrative and not exhaustive — when vip reserves the right to take action against any conduct it reasonably determines to be harmful, dishonest, or contrary to the spirit of fair play, even if not explicitly listed below:

• Multiple Account Creation: Creating more than one account for the purpose of claiming duplicate bonuses, circumventing account restrictions, or any other reason.
• Identity Fraud: Providing false personal information, using another person's identity, or submitting fraudulent documentation during verification.
• Bonus Abuse: Using bonus funds in a manner designed to extract value without genuine gameplay, including but not limited to matched betting on low-margin markets, account collusion, and artificial turnover generation.
• Money Laundering: Using the when vip platform as a vehicle for depositing, processing, or withdrawing funds derived from criminal or unlawful activity.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including live poker, live baccarat, or any other competitive game format.
• Cheating Software: Using bots, automated scripts, artificial intelligence tools, exploits, or any other software not expressly authorised by when vip to interact with the platform.
• Chargebacks: Filing unauthorised chargebacks or payment disputes with your bank or payment provider after funds have been used for wagering on when vip.
• Market Manipulation: Placing bets on sporting events in which you have insider information or over which you have any direct or indirect influence.

Where any of the above conduct is detected or reasonably suspected, when vip may: immediately suspend the account; void all pending bets and promotional balances; withhold withdrawal requests pending investigation; permanently close the account; recover losses incurred by the platform as a result of the prohibited conduct; and share information with payment processors, other operators, and law enforcement agencies as appropriate.

Voluntary Closure by Player: You may request to close your when vip account at any time by contacting customer support via live chat or by emailing [email protected]. Before processing a closure request, when vip will ask you to withdraw any remaining real-money balance. Bonus balances are forfeited upon voluntary account closure. Accounts closed voluntarily may be reopened upon written request, subject to review by the when vip compliance team.

Responsible Gaming Self-Exclusion: If you are closing your account as a responsible gaming measure, please inform when vip of this so that your account can be tagged as a self-exclusion rather than a standard closure. Self-excluded accounts are subject to a mandatory cooling-off period and may not be reopened for the duration of the exclusion. Full details of self-exclusion options are available on the Responsible Gaming page.

Closure by when vip: when vip reserves the right to close, suspend, or restrict any account at any time, without prior notice, where:

• The player has breached any provision of these Terms & Conditions.
• The player's conduct constitutes prohibited conduct as defined in Section 7.
• when vip has been directed to do so by a competent authority.
• The player has failed to complete identity verification within the required timeframe.
• The account has been inactive for a period exceeding 12 consecutive months (dormant account policy).

Balance on Closure: Where an account is closed by when vip for a breach of these Terms, any remaining balance may be forfeited. Where an account is closed for administrative or regulatory reasons not related to player fault, when vip will make reasonable efforts to return the verified real-money balance to the player via their registered payment method after completing any outstanding review process.

Governing Law: These Terms & Conditions are governed by and construed in accordance with applicable law. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts. when vip is committed to resolving disputes fairly and efficiently — players are encouraged to first contact support and allow when vip the opportunity to resolve the issue before pursuing formal dispute resolution.

By using when vip you confirm that you have read and understood these Terms & Conditions in full. If you have any questions regarding any provision of this document, please contact our 24/7 support team via live chat on the platform or by email at [email protected] before proceeding.